COREdinating technology solutions to empower employees & engage members

first_imgIn light of technological disruptors coming from every angle, you may be feeling overwhelmed, confused and intimidated. After all, you’re simply trying to provide the best financial service possible, whenever/wherever it’s needed – and doing it compliantly in the eyes of examiners. But instead of asking why it can’t be like the good old days, it is wise to keep the focus on one core purpose – improving the financial lives of your members.Starting with coreThe core has always been the technology backbone, but now also allows for tighter integration with third-party vendors in an open architecture environment. For so many years, though, some institutions have thought technology first and everything else secondary. You can no longer afford to think this way, given our highly competitive landscape within all areas, internally with employees and externally with members.More than coreThe same features and benefits of an open and integrated core are still there: reliability – functionality – connectivity – flexibility – compliancy – security. Now, with so many non-traditional financial technology third-party providers promising better, faster, stronger solutions, you’ve had to start worrying more about vendor management, due diligence and longevity in an ever-changing world.Beyond the necessary technological aspects which only level the playing field, it’s necessary to ask yourself some important questions in order to compete.How are you differentiating yourself in our market place?What tools do your employees really need to perform their best? Is it a great place to work? If your employees aren’t happy and loyal, how can you expect your members to be?Do your members look to you first for all of their financial needs? Have you asked them lately?Once you’ve dug deep to find these answers, you can being the process of building the technology platform that best coordinates internal performance with external engagement. Keep in mind, balancing high-tech and high-touch experiences is key within an omni-channel environment.Starting at the topWe all know this won’t work unless every top executive is on board, focused on the same goals. Working in an environment of silos, however, slows down the process, creates confusion and hinders effective decision making. Of course, the board of directors must also first trust the CEO and the senior leadership team. When everyone’s on board, moving forward in selecting the right core and integrated solutions becomes more easily focused on solving problems and exploring opportunities, instead of on internal, territorial battles.Partnering for successAdditional resources are sometimes needed when researching and deciding on the best solutions for both employee and member experiences. This could be from both internal and external sources depending upon the level of integration and depth of involvement. Just remember that when asking for help from external sources, your institution will ultimately be responsible for your successes and failures. They leave – you stay.On the other hand, a technology solution provider who truly becomes a trusted partner by knowing your team, members and purpose will be a wonderful asset for many years, providing non-biased information that helps your employees make the best decisions for your members – and for your employees.How would you rank these top reasons at your financial institution? Are there others that weigh more heavily than some? Perhaps you even have one or more additional reasons to consider.Depending upon your strategic priorities, aligning them with the right technology solutions will help narrow down specific integrated solutions for achieving short and long-term goals.Know what you don’t knowHow do you know what you don’t know when it comes to core and more solutions? Some seek advice from consultants who can see things from a different perspective (they see challenges from other institutions firsthand and can offer similar solutions). Some feel that the consulting fee is worth the investment of uncovering the unknown and learning from other clients’ experiences.Others prefer to trust their intimate knowledge of their internal team through member research to come up with choices and solutions themselves. Keep in mind, this method takes much longer and takes away time from the team executing other already-planned strategies for the year. Keeping your options and mind open to new and different perspectives will allow your team to evaluate and finally choose the technological solutions that integrate well, giving your team (and eventually your members) the synergy needed to succeed. See how one financial institution does this.In the end – it’s end-to-endMost will agree that incorporating an end-to-end technology solution has many advantages, with a few disadvantages that are mostly mitigated with proper enterprise risk management strategies. Your internal culture must be firmly in place before attaching a technological set of solutions within your organization. After the necessary research, finding that true technology solutions provider is key, a true long-term partner going forward. 20SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Stan Cowan Stan Cowan works at D+H, a global technology solutions provider for the financial industry as a Senior Solutions Marketing Manager. He’s also spent over 17 years as a … Web: www.dh.com Detailslast_img read more

Sherwood hopes Benteke will stay

first_img Benteke is likely to be a transfer target for big clubs in the coming months, with Liverpool the latest to be linked after his run of nine goals in eight games. Sherwood has no intention of selling the big Belgian but concedes if Benteke wanted to go and the money was right, he would be allowed to leave. Press Association “Every player and staff member is concentrated on avoiding relegation, anything else is just a distraction. “I know everyone wants the same thing because I watch the games and I think Aston Villa are playing the best football in England right now.” Villa face Everton this weekend just two points clear of the Barclays Premier League relegation zone. He said: “I haven’t heard anything about that, but it’s good news that people are talking about Christian again because he’s scoring goals and if he’s scoring goals for us, we’re happy. “I’ve no idea what he’d cost, because I don’t want to sell him. It would have to be a lot of money for anyone to take him from us. “He’d be too expensive for a great deal of clubs in the Premier League. But we’re not looking to sell our assets and he’s certainly one of those. “If a player doesn’t want to play for the club anymore and the club he wants to go to meet the valuation then I think it’s always best to let them go.” The former Tottenham boss added: “It would be about the market value of what’s out there but I have no intention of selling Christian. “He’s enjoying his football and I saw some positive things said by his agent, saying he had not talked to other clubs or seen any interest from other clubs and that Aston Villa were playing the best football out of any team in the league. I think he was spot on there.” Indeed, the 24-year-old’s agent Eris Kismet said this week his client was focused solely on Villa, where the forward has hit a purple patch after managing only three goals this season under Sherwood’s predecessor Paul Lambert. “At the moment, there is no interest,” Kismet told Sky Sports News HQ. Aston Villa manager Tim Sherwood will not stand in Christian Benteke’s way if the striker wants a lucrative move to another club this summer. last_img read more

Alpena City Council approves 1-percent administration fee on tax bills

first_imgAddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to MoreAddThisAlpena, Mich. — Alpena City Municipal Council approved a 1-percent administration fee on all property taxes collected in the city on Tuesday night.The resolution was unanimously passed by city council. All of the money collected by the fee is designated to assessing. The city usually pays for assessing, collecting, and appeals and review costs through the general fund.City Manager Greg Sundin looks at the 1-percent fee as a way for the city to gain some compensation.“These fees are restricted in use and cannot be used for other city purposes outside of those directly related to the preparation and collection of property taxes,” said Sundin. “It is estimated that the fee from both summer and winter taxes will generate at least $90,000 to $95,000.”That $90,000 to $95,000 will go toward administrative costs in the clerks office, toward the contracted assessor, and anything related to the assessing and the collection of property taxes, both real and personal. General funds can now be used for other projects or lowering the budget deficit.“Past councils have elected not to impose this fee, not wanting to add this cost to the taxpayer’s bill,” said Sundin. “As budgets continue to tighten, I believe we no longer have the luxury to forgo. This is an additional revenue source available to us.”Due to a state statute, governing bodies that perform assessing as well as tax collection services can charge this fee. Currently, all townships in the county, outside of Sanborn and Wilson, assess the 1-percent fee.Fees will be attached to things like water and utility bills. Sundin used the example of paying with a credit card at the clerk’s office.“Whatever the tax bill is, so if it’s $1,000 in the summer, it is added on to that,” said Sundin. “It will be 1-percent of that $1,000, or in this case, it would be $10 that is added on to the bill.”AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to MoreAddThis Tags: Alpena City Council, City Council, City Manager, Clerk’s Office, Contracted City Assessor, General Fund, Property TaxContinue ReadingPrevious Alpena high school students preview films from upcoming international film festivalNext Photo of the Day for Tuesday, January 23last_img read more